Refund & Cancellation Policy

Refund eligibility for live webinars depends on the timing of the request and the webinar participation status.

• Full refund available for cancellations made more than 48 hours before webinar start time
• Full refund issued if DeepSkillPro cancels or reschedules the webinar
• Technical issues caused by our platform may qualify for full reimbursement
• Duplicate purchases made accidentally may be refunded within 24 hours of purchase
• No refunds for cancellations made within 48 hours of the webinar
• No refunds for no-shows or partially attended sessions

Due to the digital nature of recorded webinars, refunds are limited once content access has been granted.

• Full refund available within 5 working days if the webinar recording has not been accessed
• No refunds after the webinar video has been streamed or downloaded
• Technical access issues reviewed individually by our support team
• Duplicate purchases refunded after transaction verification
• Access problems must be reported within 24 hours of purchase

Subscription refunds are evaluated based on account usage and webinar access history.

• Full refund available within 5 working days if no webinars have been accessed
• Subscriptions may be cancelled anytime before the next billing cycle
• No partial refunds for unused time within active billing periods
• Annual plans may qualify for prorated refunds within first 30 days
• Subscription access remains active until the billing cycle ends

Refund requests must be submitted through our official support channel with accurate order details.

• Email support@deepskillpro.com with subject: “Refund Request — Order Number”
• Include your full name and registered email address
• Provide the order ID or transaction reference number
• Briefly explain the reason for your refund request
• Attach supporting documents if required for special circumstances
• Our support team responds within 2 business days

Approved refunds are processed securely through the original payment method used during purchase.

• Refunds processed within 5–10 business days after approval
• PayPal refunds typically appear within 3–5 business days
• Credit card refunds may take longer depending on the issuing bank
• International transactions may experience currency conversion differences
• Refunds are issued only to the original payment source

Certain exceptional situations may qualify for refunds outside standard policy guidelines.

• Medical emergencies reviewed with valid documentation
• Bereavement situations may qualify for full reimbursement
• Natural disasters or force majeure events reviewed individually
• Fraudulent transactions refunded immediately after verification
• Abuse of refund policy may result in account restrictions

• Email: support@deepskillpro.com
• Address: 8506 Madison Ave, Suite A, Fair Oaks, CA 95628, United States
• Support Hours: Monday–Friday, 9AM–6PM EST
• Average response time: 1–2 business days